FAQ

What is your return policy?

Direct PC Software will accept merchandise for return under the following conditions:

  • Items must be accompanied by original sales receipt.
  • Items must be in original packaging and in perfect condition.
  • Items must be returned within two weeks of original purchase.

There are the following additional conditions:

Hardware: All hardware sales are final at the time of pickup.

Software: Software may be returned if the package is unopened and not damaged; or, if the software is defective. Software cannot be returned for satisfaction reasons under any circumstances after the package is opened. We also regretfully cannot take back software purchased in error (i.e. wrong platform, failing to meet system requirements, etc.) All licenses and media are final sale.